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Delivery Details

Open Hours:

Monday-Thursday - 9am-4pm

Friday 9am - 3pm

Closed - Weekends and Bank Holidays. Any order received after 2pm on a Friday will not be dispatched until the next working day.

Delivery Details 

Shipping And Handling

Goods are usually dispatched on the same day as we receive your order, this way your goods usually arrive within 3 days in the UK, British Isles and Northern Ireland. Delivery will take longer for the rest of the world.
We endeavour to dispatch goods on the same day, but stock levels and post times can sometimes hinder this policy. In the case of stock levels, we will contact you to inform you of a delay and advise. We cannot be held responsible for postal strikes and delays in delivery due to unforeseen circumstances, such as bad weather.

Shipping We use Royal Mail for all of our posting services. If you are a UK customer and your order comes to £30 or more, we will send your order for free, but it will be up to our discretion on how this is sent. The majority of orders that qualify for free shipping will be sent by 2nd Class or 2nd Class Signed For, so if you need a speedier delivery, you will be able to choose this during the checkout stage or you can request this if ordering over the phone. For larger orders that qualify for free shipping, we will send them by Next Day 1pm to cover the value of the contents.

Shipping costs will depend on what you order and the overall weight, but this is all calculated for you and a total is given with all the shipping options during the checkout stage.

Generally, if you need to pay for shipping, it will cost the following (weight dependent).

1st Class £3.15 - Royal Mail aim to deliver the next working day, this is not guaranteed or trackable.

1st Class Signed £4.20 - Royal Mail aim to deliver the next working day, this is not guaranteed, but is trackable.

2nd Class £2.65 - Royal Mail aim to deliver within 2-3 working days, this is not guaranteed or trackable.

2nd Class Signed £3.70 - Royal Mail aim to deliver within 2-3 working days, this is not guaranteed, but is trackable.

Next Day Delivery Services - Please Note, if ordering any Next Day services on a Friday or after 2pm on a Thursday, these services are not guaranteed until the next working day, which is the preceeding Monday or if after a bank holiday on the Tuesday. For Saturday Guaranteed services there is an extra charge so please call us on 0800 433 4757.

Next Day Delivery 9am £17.10 (100g approx 1 smaller pair) / £19.30 (500g approx 2-3 smaller pairs or 1 larger pair) - Tracked service that guarantees delivery by 9am the next working day.

We regret that we cannot offer Next Day Delivery 9am to the following areas, (but please refer to Next Day Delivery 1pm): Guernsey, Herm, Sark, Alderney and Isle of Man (excluding IM1 postcode) and also cannot offer the 9am service to the following postcodes: AB30-39, AB41-45, AB51-56, BD23-24, BT35, BT44, BT47, BT51, BT53-54, BT70-71, BT76-77, BT81, BT92-94, DG7-9, HG3, HS1-9, Castlebay-Barra, IM (except IM1), IV (except IV1), KA27-28, KW, LA18, LA20, LD1-4, LD6, LN4-6, LN10, PA20-49, PA60-78, KW15 (Kirkwell Town), KV16 (Stromness Town Only), PH15-50, PL3, PL29, SY25, TR12-13, TR17-26, YO41, YO43, YO51, YO60-62, ZE1-3, FK17-21. 

Next Day Delivery 1pm £6.20 (100g approx 1 smaller pair) / £6.85 (500g approx 2-3 smaller pairs or 1 larger pair) - Tracked service that guarantees delivery by 1pm the next working day.

For following postcodes, this service is guaranteed for a 5.30pm delivery the next working day: AB30-56, IV21-28, IV40-52, IV54, IV55-56, KW1-14, PH15, PH17-26, PH31-40, PH49-50, HS1, HS3-9, KA27-28, PA20 (0-9), PA28-38, PA41-49, PA60, PA77, KW15-16 (Stromness Town Only), GY9 (Alderney Only), ZE1 (Lerwick), HS3.

For following postcodes, this service is guaranteed for 5.30pm within 2 working days: GY1, GY9, Sark, HS2, PA61-75, PA78, ZE2-3.

For following postcodes, this service is guaranteed for 5.30pm within 3 working days: KW16-17, PH30, PH41-44.

Where we have stated on the website (home page, delivery details, terms & conditions) that the office will be closed, we regret that we are unable to promise the above next day delivery services. Orders received up to 2pm on the last open day will be honoured, but any orders received after this will not be dispatched until the next open day. Our office open times will always be displayed on the homepage.

International Delivery We are able to send orders worldwide, all you have to do is select the required delivery option at the checkout stage. International Deliveries are sent by International Signed, Tracked & Signed or Signed, whichever is available for your country.

Shipping is weight dependent, but generally costs are:

Europe - £8.40 (250g approx 1 pair)/£9.80 (500g approx 2-3 pairs)

World Zone 1 - £9.40 (250g) /£12.00 (500g)

World Zone 2 - £9.70 (250g) /£12.45 (500g)

Back Orders If your item is not in stock, we will back order for you. You will always be emailed or telephoned with the option to cancel your order if you would rather not wait or order a different item that is in stock. We usually say to allow 28 days for delivery of backordered items, but the majority of backordered items reach customers within a couple of weeks.

Orders Not Delivered?   If your order has been despatched but has not been delivered by Royal Mail, please contact us so we are aware of the situation.  We have to allow 15 working days before we can resend the items to you, but once this period has passed the order will be resent via Recorded Delivery, as long as the items are in stock.

Click here for Information on Christmas 2016 Postal Strike